Frequently Asked Questions

First, make sure everyone is safe and call 911 if there are injuries. Move to a safe area if possible. Exchange insurance information with the other driver and take photos of all damage from multiple angles. File a police report even for minor accidents. Then call us at (901) 525-7406 and we'll guide you through the next steps, including arranging pickup if your vehicle isn't drivable.

Repair time depends on the extent of the damage. Minor dents and scratches can often be completed in 1-3 days. Moderate collision damage typically takes 1-2 weeks. Major structural repairs may take 2-4 weeks, depending on parts availability. We'll give you an honest time estimate upfront and keep you updated throughout the process.

Yes. With over 65 years of experience, we work on all makes and models, from daily drivers to classic cars. Whether it's a compact sedan, full-size truck, SUV, or luxury vehicle, our technicians have the skills and equipment to handle it.

Every repair we perform is backed by a lifetime warranty. That means if there's ever an issue with our workmanship, whether it's paint, bodywork, or structural repairs, we'll make it right at no additional cost to you. It's a warranty for as long as you own the vehicle. We've been standing behind our work since 1960, and that's not about to change.

Absolutely. Hail damage is one of the most common repairs we see in Memphis. Depending on the severity, we use paintless dent repair (PDR) for minor hail damage or traditional body repair and repainting for more significant dents. We'll assess your vehicle and recommend the best approach to restore it completely.

Yes, we work with all major insurance companies. We handle the claims process for you, communicating directly with your insurer to ensure your repairs are approved and covered. You have the right to choose your own body shop regardless of what your insurance company might suggest.

You always have the right to choose your own repair shop. Your insurance company may suggest or recommend shops, but by law they cannot force you to use a specific one. Choose the shop you trust most with your vehicle, and we'll handle the rest.

Yes, all estimates are completely free with no obligation. You can bring your vehicle in during business hours (Monday-Friday, 8 AM - 5 PM), or call us at (901) 525-7406 to discuss your situation. We'll give you an honest assessment of the damage and a clear breakdown of costs.

We accept cash, checks, and all major credit and debit cards. For insurance claims, we work directly with your insurer so you only need to cover your deductible. If you have questions about payment arrangements, just give us a call.

We use computer-aided color matching technology that reads your vehicle's exact paint code and formulates a precise match. This process accounts for fading and environmental wear on your existing paint. The result is a seamless blend that's virtually undetectable. Our painters have decades of experience ensuring every finish meets factory standards.

A full paint job typically takes 5-7 business days. This includes proper surface preparation, priming, multiple coats of color, and clear coat application. Rushing paint work leads to poor results, so we take the time to do it right. Touch-up work and single-panel repaints can often be completed in 1-3 days.

Yes, we can apply custom colors and specialty finishes. Whether you want to change your vehicle's color entirely or add a unique finish, our team can help. Call us to discuss your vision and we'll provide a quote based on the scope of work.

Yes. If you can't make it to the shop, we'll come to you. We offer pickup and drop-off service so you don't have to worry about transportation logistics while your vehicle is being repaired. Just let us know when you call and we'll arrange everything.

We're open Monday through Friday, 8:00 AM to 5:00 PM. We're closed on Saturday and Sunday. For emergencies or towing needs outside business hours, call us and leave a message; we'll get back to you first thing the next business day.

We're located at 540 S B.B. King Blvd, Memphis, TN 38126, right in the heart of downtown Memphis. The shop is easily accessible from all major highways. Look for us on the west side of B.B. King Boulevard.

We believe in keeping you informed every step of the way. You can call us anytime during business hours for a status update. We'll also contact you proactively if there are any changes to the timeline or if additional repairs are needed. No surprises, ever.

Yes, we specialize in convertible top repair and replacement. Whether your top has a tear, the rear window is damaged, or the entire top needs replacing, we can handle it. We work with fabric, vinyl, and canvas tops for all makes and models.

Absolutely. We offer complete interior restoration including seat repair, re-upholstering, dashboard restoration, door panel repair, carpet replacement, and headliner work. Whether it's wear and tear or damage from an accident, we can restore your vehicle's interior to like-new condition.

We handle theft and vandalism repairs regularly. File a police report first, then contact your insurance company. After that, bring the vehicle to us or call for pickup service. We'll repair all damage including broken windows, damaged locks, scratched paint, dented panels, and damaged interiors. We work directly with your insurance to make the process as smooth as possible.